Terms and Condition

JUICE PLUS + GENERAL TERMS AND CONDITIONS OF SALE (“TERMS”)

Customer must agree to these Terms and to the privacy policy available https://eu.juiceplus.com/en-pl/pages/privacy-policy (“Privacy Policy”), before purchasing any products from The Juice Plus+ Company.

These Terms set out the legal terms and conditions governing the purchase of any Juice Plus+ products.

  1. GENERAL:

1.1 The Juice Plus+ Company Europe GmbH with its registered office in Switzerland, Aeschenplatz 6, 4052 Basel, Switzerland, entered into the Swiss Commercial Register (canton Basel-Stadt) under number: CHE-106.725.013 (hereinafter "Juice Plus+") sells on its website https://eu.juiceplus.com/en-pl , including all the relevant sub-domains (“Website”) its branded nutritional and supplement products (“Products”) to end consumers ("Customers").

1.2. Customer represents to be eighteen (18) years of age or older, or if under the age of eighteen (18), to be at least the age of thirteen (13) and accessing the Website with the knowledge and consent of the parent or legal guardian, who has acknowledged and agreed to the Terms.

  1. CONTRACT:

2.1. Any order received by Juice Plus+ that has been placed by the Customer in accordance with clause 1 (“Order”) represents an offer to purchase the Products comprised in it. The Order is accepted, and the contract is concluded (“Contract”) when the Customer's payment for the Order clears.2.2. The Contract is exclusively regulated by the Terms and the Privacy Policy available at https://eu.juiceplus.com/en-pl/pages/privacy-policy.

2.2. Before submitting an Order, the Customer acknowledges to have accepted the Terms and the Privacy Policy. Any changes to the Terms require the written consent of Juice Plus+.

  1. PRICE AND SHIPPING COSTS:

3.1 Prices listed on the Website are inclusive of VAT.

3.2 Juice Plus+ may charge the Product shipping costs to the Customer based on the delivery location and/or the selection of a different shipment method. The Customer will expressly agree to the delivery costs when placing an Order.

  1. DELIVERY:

4.1. Approximate delivery dates will be notified by Juice Plus+ to the Customer in the order shipping confirmation.

4.2. Juice Plus+ shall not be held responsible for a delay occurring due to force majeure events; such delay does not free the Customer from the Contract.

4.3. The transfer of the risk related to the Product occurs at the delivery to the address indicated by the Customer in the Order, when the Product is delivered to the Customer or the person indicated by the Customer.

4.4. The transfer of the ownership of the Product occurs only after full payment of the Order by the Customer.

  1. ORDERS:

5.1. Ongoing Orders are orders that have been expressly agreed by the Customer to consist of recurrent deliveries every 4 (four) months (“Ongoing Order”).

5.2. In the event that the Customer submits an Ongoing Order, the Contract is entered into for an indefinite period with the Customer being entitled to terminate the contract 30 days prior to the next Order shipment date. Customer may submit the termination request in writing or by telephone to the Customer Service Department.

5.3. If payment for an Ongoing Order is not received from the Customer on the due date for payment stated in the invoice, Juice Plus+ may suspend deliveries of an Ongoing Order until payment has been made. If payment is not made within one month of the due date Juice Plus+ will terminate the Contract immediately.

5.4 Juice Plus+ may terminate the Contract for an Ongoing Order  (a) immediately, with notice, due to the occurrence of force majeure which makes it impossible to fulfil further deliveries; or (b) with at least 30 days’ notice due to Juice Plus+ ceasing to do business in Poland, or  the product comprised in the Ongoing Order no longer being sold in Poland.

5.5. Before an Ongoing Order is submitted, the Customer has the right to choose between the option of a single full payment or a 4 (four) monthly instalments plan.

5.6. Once the Order is submitted to Juice Plus+ and an order confirmation email is sent, it is not possible to change it. For any questions concerning the Order, the Customer may contact the Customer Service Department via email to [email protected],  by phone at +48 223074435 or by post.

  1. PAYMENT AND OTHER CHARGES:

6.1. The Order can be paid (“Payment”) using MasterCard or Visa, or via direct bank transfer.

6.2. The Payment is required once the Order is submitted to Juice Plus+.

6.3. If the Customer is late with the due Payments, in whole or in part, Juice Plus+ may charge interest on the outstanding amount at 12% per annum, which does not exclude claims for damages available to Juice Plus+ on general terms.

  1. RETURN (RIGHT OF WITHDRAWAL)

7.1. What is your returns policy?
Juice Plus+ is proud of the quality of its products. We hope that you are happy with your purchase, but understand that sometimes you might change your mind. You have the statutory right to withdraw from the contract within 14 days from receipt of the Product/s. Within that period, you must let us know about exercising the right of withdrawal in accordance with section 7.3 below. Within 30 days of giving us notice of withdrawal you must return the product directly to Dhl Supply Chain, Dhl GmbH, The Juice PLUS+®Company Europe, Marienberger Str. 165, 38122 Braunschweig, Germany for a refund, subject to the exclusions outlined below.

7.2. What Products can't I return to Juice Plus+?
You can’t withdraw from the contract in respect of a Product that has been opened after delivery and which is delivered in sealed packaging that, once opened, cannot be returned for reasons of health protection or hygiene.  

7.3. I would like to return my product to you, what do I need to do?
To return your Product/s and receive a refund please follow these simple steps:
Contact us within 14 days of receiving the product, e.g. by email at [email protected], or by phone at +48 22 307 4435.


  1. Please ensure you provide the following information on your notice of withdrawal: Order Number, product(s) being returned, quantity of Products being returned and, optionally, why you wish to return. You can also use the form of notice of withdrawal attached to these Terms as Appendix 1. Please note that the notice of withdrawal must be submitted to us within 14 days of receiving the Product/s.
    2. You will be issued a Return Label. The Return Label should be placed on the outside of the package.
    3. Send your product back to us at the address details on the Return Label. You must pay for the costs of returning the Product/s. We recommend you return Product by recorded delivery and retain proof of postage. Sadly, for Products returned as a result of withdrawal from the contract, we're unable to take liability for items lost or damaged in transit. You have the right to file a complaint concerning the transportation service with the service provider you have used. Please send the goods back in the original packaging where possible or, if you don’t have the original packaging, ensure that the product is suitably packaged against potential transport damage.

7.4. When is the right of withdrawal excluded?
Our products are consumables. Therefore, once the packaging has been opened, they cannot be returned for reasons of health protection or hygiene. If products delivered in sealed pouches or sealed capsule bottles have been opened after delivery, you are not entitled to withdraw from the contract in relation to such products.

7.5. What happens after I’ve sent the products back to Juice Plus+?
If the conditions for return and refund are met, we will process a refund of your payment to your original payment method. We will contact you if there is an issue with your return.

7.6. Have you received my return?
If you would like to know exactly when your return is received by us, we recommend that you send your returns by a tracked service.

7.7. I have further questions on your Returns policy
If you have any questions on our Returns policy that have not been answered above, please contact our Customer Service Team.

  1. CONFORMITY OF THE GOODS WITH THE CONTRACT:

8.1.  Juice Plus+ is responsible for conformity of the Products with the Contract. If a Product does not conform to the Contract, then, in the cases stipulated in the Act on Consumer’s Rights of 30 May 2014 (Journal of Laws Dz.U. of 2020, item 287, as amended), the Customer may request its repair or replacement, or serve a notice of price reduction or withdrawal from the contract.

  1. INFORMATION ON THE PROCESSING OF PERSONAL DATA:

9.1. The Customer may create an account (“Account”) when submitting an Order from the Website. The Customer is responsible for maintaining the confidentiality of the password and restricting access to the password and account. The Customer is responsible for all Orders that are submitted under the Account by the Customer or by persons with whom the Customer has shared the Account or data required to log into the Account.

9.2. The Customer's personal data (“Customer Data”) will be used in compliance with the provisions of the Privacy Policy, the Regulation (EU) 2016/679 (EU GDPR) and Law of 10 May 2018 on the protection of personal data and other provisions of Polish law governing the protection of personal data.  

9.3. Customer Data will be used exclusively in compliance with the contractual obligations between the Customer and Juice Plus+. In this case, the amount of Customer Data collected and used is strictly limited to the minimum necessary for this purpose.

9.4. The Customer may at any time request the deletion of Customer Data, by submitting a request form available for completion at the following link:https://jp.proteuscyber.com/GDPR/SAR/index.php

  1. NEWSLETTER AND MARKETING COMMUNICATIONS:

10.1. When submitting an Order, the Customer has the option to agree to receive Juice Plus+ marketing communications and newsletters. The Customer can choose to opt out of receiving such communications at any time using the contact details provided in the marketing communication.

10.2. Customer's contact details will not be shared or transferred to any third party except as set out in the Privacy Policy.

10.3. Where the Customer has opted in to receive marketing communications and newsletters – they can unsubscribe at any time using the "unsubscribe" button in the communication received.

  1. DISPUTES:

11.1. For any dispute that the Parties will not be able to resolve informally, the consumer has the right to use out-of-court procedures for handling complaints and asserting claims. Out-of-court dispute resolution procedures are free of charge and voluntary for both parties. More information, including a list of institutions providing assistance with the settlement of disputes between consumers and economic operators, can be found here: https://polubowne.uokik.gov.pl/. The European Commission runs an online dispute resolution platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL

  1. MODIFICATIONS

12.1. Juice Plus+ reserves the right to change any portion of the Terms or the Privacy Policy, in whole or in part and at any time. The new contents of the Terms or the Privacy Policy will only apply to orders placed after the changes have been made.

12.2. Any modification or addition of new provisions to the Terms requires the written consent from Juice Plus+.

  1. SAFETY

13.1. The Customer shall read the Product label before consuming any Product and comply with any measure required to avoid any harmful consequence, including but not limited to cases of special health and/or physical conditions. The Customer shall give Juice Plus+ prompt notice of claims regarding a Product.

Appendix 1: Form of notice of withdrawal

FORM OF NOTICE OF WITHDRAWAL FROM THE CONTRACT

(please complete and return this form only if you wish to withdraw from the contract)

– Address: The Juice Plus + Company Europe GmbH with its registered office in Switzerland, Aeschenplatz 6, 4052 Basel, Switzerland, e-mail: [email protected], tel.: +48 22 307 4435: address to send back the goods: Dhl Supply Chain, Dhl GmbH, The Juice PLUS+®Company Europe, Marienberger Str. 165, 38122 Braunschweig, Germany

– I/We(*) hereby give you notice that I/we(*) withdraw from the contract of sale of the following items

– Date of receipt

– Name(s) and surname(s) of consumer(s)

– Address of the consumer(s)

– Signature(s) of the consumer(s) (only if the form is provided in hard copy)

– Date

(*) Delete as appropriate.